Service Assurance

Our service commitment is not a slogan, an idea or an advertisement, our service commitment is serious. To this end, we have built a large, systematic and standardized service guarantee system to ensure that every link is executed in place and handled with precision.

Closely integrated with Shibang Industrial's business operations, we have formed a large team of installation engineers and specialized them, subdividing them into construction aggregate business installation engineers, ore processing business installation engineers, industrial grinding technology installation engineers and green building materials complete equipment installation engineer. Each field has formed a mix of old, middle and young people to effectively ensure the construction of talent echelon and business employment needs.

· The company has a complete accessories system to provide you with reliable and fast accessory services, complete models, high-quality and durable accessories.
·Sign an after-sales service agreement with you to provide you with one-stop services such as installation, commissioning, training, maintenance, and repairs.
· Experts personally go to the site to provide technical training in installation, operation, maintenance and other aspects to help you solve installation and operation problems.
· As a direct sales manufacturer, HNM offers fair and reasonable prices. Choose HNM to ensure quality and quantity for you.。

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Production line inspection

Before doing the design, we will send engineers to the customer's site to conduct a comprehensive exploration and inspection of the site, and communicate with the customer in detail

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Production line design

After communicating with the customer, we will make a detailed design plan for the customer’s reference based on the customer’s detailed needs and the specific conditions of the site.

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Production line construction

During the equipment installation process, we will send engineers to the customer's site to guide the installation of the equipment and help train on-site staff.

Order Process

Stocking order verification: The merchandiser will verify the model, quantity and accessories of the equipment ordered by the customer in detail according to the sales contract to ensure that the stocking completely matches the order.

Equipment factory quality inspection: After the production system completes the equipment production, the quality inspector strictly checks the records item by item according to the quality inspection details to ensure the quality of each equipment to be installed.

Packing list review: Before the equipment is packed and sent, the order specialist will check the packing list one by one to avoid missing or missing shipments.

Scientific packaging and transportation: In terms of equipment packing and packaging, we use professional packaging and modular solutions to ensure safe and damage-free delivery of equipment.

Modern service standards

During the operation of customer projects, if there is a problem with the production line, customers can make complaints and feedback. We guarantee to complete problem identification and issue solutions within 24 hours, and help domestic/foreign customers solve problems within 3/10 days.

Check and confirm the order form, inventory the parts required for the equipment, and conduct acceptance of elevation, geometric dimensions, etc. according to the drawings.

Carry out on-site installation planning according to the design drawings and gradually begin to install mechanical equipment and related supporting equipment.

Further check the equipment and perform final debugging and maintenance before use to ensure that the operating characteristics of the equipment meet the needs of production.

Equipment installation and acceptance stage design documents, factory certificates of main materials and inspection reports, equipment information (instructions, certificates, etc.).

Service Assurance